Our Supporter Charter and how we use your donations.
Our Commitment To You
Dear valued supporter,
Thank you for being a vital part of our mission to end the abuse of animals raised for food. Your support is invaluable, and we are deeply grateful for your commitment.
Our supporters are at the heart of everything we do. This is our way of clearly stating the commitment we make to you. It reflects the trust you place in us and the respect we have for that relationship. By setting out our commitment openly, we aim to build a strong, transparent, and values-led community with everyone who joins us in our mission.
Our commitment to you:
- Recognising the value of every supporter: We promise to respect and value you as an individual. Every contribution, big or small, makes a significant difference, and we promise to treat you with kindness and dignity in all our interactions.
- Data privacy and security: The confidentiality and security of your personal data are paramount. We will never sell or share your data with external third parties. You can read more in our Privacy Policy.
- Transparency and impact: We commit to informing you about what your support helps us achieve. We will ensure your donation is used where it will have the greatest impact, report annually on our progress, and share key working milestones throughout the year. We promise to be honest and open about our learnings.
- Communication: We will contact you in the ways you prefer. You can update your communication preferences at any time by contacting us at info@thehumaneleague.org.uk.
- Prompt response and reliable support: We aim to respond to your general queries within 3 working days (our working week is Monday - Thursday). We acknowledge all donations and aim to thank you within 5 working days of being notified of your gift*, unless you inform us that you would prefer no further acknowledgment.
- Ethical fundraising: We are registered with the Fundraising Regulator and adhere to their Code of Fundraising Practice. We take this commitment seriously and are committed to an ethical and transparent fundraising approach.
- Complaints handling: We take complaints seriously and, whilst we will do everything we can to make sure they do not arise, we hope you will feel comfortable raising grievances with us if they do. You can find out more in our complaints procedure.
- Continuous improvement: We are committed to learning and evolving, acknowledging and correcting mistakes, and striving to exceed your expectations. We welcome your constructive feedback.
Together, we are creating a more compassionate world for animals. We are united by shared values and a common goal, and we look forward to achieving lasting change with your continued support.
With gratitude,
*Please note that we receive donation information at different times, depending on the platform used to donate. We aim to acknowledge all donations within five working days of receiving the details, which may mean there’s a short delay between when you give and when you hear from us. If you have any questions about your donation, please don’t hesitate to contact our fundraising team at donate@thehumaneleague.org.uk.
To read about your commitment to us, please click here.